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Cancellation
Cancellation of orders only allowed before order is processed by Houristo Sdn Bhd. Customer need to contact Houristo Sdn Bhd immediately for any order cancellation refund requests in order for us to attend to the subject matter promptly.
Return / Refund / Replacement Policy
All Houristo Sdn Bhd products are backed with after-sales services. All goods sold are non-refundable nor returnable
How to contact us :
Via the Facebook Messenger chat at the lower right bottom to our Facebook Page. Facebook Page: Houristo
Contact us using the number or email address published in our company website : https://houristo.com/
To return your product, you should mail the product to the address provided by our customer service during your communication with Houristo Sdn Bhd
Please notify us before return your item to our store
For any other ordering issues, Specific handling situations run as follows:
|
State of Order |
Problem of order |
Materials Needed from you |
How to Handle |
|
Products Not Received |
For Peninsula Malaysia > 5 working days after order confirmation For East Malaysia >20 days after order confirmation |
The order number |
Our team will assess the non-delivery situation based on the order number provided and arrange for re-delivery shall we find it appropriate |
|
Have received the product |
Wrong product received Wrong quantity Damaged packaging |
Effective proof of the problems about the product (pictures, videos, etc.) you had received Order number |
Please contact us immediately for ultimate satisfactory solutions. Depending on where you live, the time it may take for your replacement product to reach you may vary. |
CHANGES TO THE POLICY
Houristo Sdn Bhd reserves the right to modify and change the Privacy Policy, Cancellation/Return/Refund/ Replacement Policy and Shipping Policy at any time. Any changes to the policies will be published on our website. You should check these Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Cancellation
Cancellation of orders only allowed before order is processed by Houristo Sdn Bhd. Customer need to contact Houristo Sdn Bhd immediately for any order cancellation refund requests in order for us to attend to the subject matter promptly.
Return / Refund / Replacement Policy
All Houristo Sdn Bhd products are backed with after-sales services. All goods sold are non-refundable nor returnable
How to contact us :
Via the Facebook Messenger chat at the lower right bottom to our Facebook Page. Facebook Page: Houristo
Contact us using the number or email address published in our company website : https://houristo.com/
To return your product, you should mail the product to the address provided by our customer service during your communication with Houristo Sdn Bhd
Please notify us before return your item to our store
For any other ordering issues, Specific handling situations run as follows:
State of Order: Product not received
Problem of order: For Peninsula Malaysia > 5 working days after order confirmation/ For East Malaysia >20 days after order confirmation
Materials Needed from you: The order number
How to Handle: Our team will assess the non-delivery situation based on the order number provided and arrange for re-delivery shall we find it appropriate
State of Order: Have received the product
Problem of order: Wrong product received/ Wrong quantity/ Damaged packaging
Materials Needed from you:
Effective proof of the problems about the product (pictures, videos, etc.) you had received
Order number
How to Handle: Please contact us immediately for ultimate satisfactory solutions. Depending on where you live, the time it may take for your replacement product to reach you may vary.
CHANGES TO THE POLICY
Houristo Sdn Bhd reserves the right to modify and change the Privacy Policy, Cancellation/Return/Refund/ Replacement Policy and Shipping Policy at any time. Any changes to the policies will be published on our website. You should check these Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.